Humber Road and Sunrise Avenue Surgery
27 Humber Road, Springfield, Chelmsford, England, CM1 7PE
26
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Humber Road and Sunrise Avenue Surgery
2015-07-17
Person
3
5
0
Written by a patient
Written by a patient 17th July 2015
It is always difficult to get appointments for routine activity (i.e. non-urgent) even if you phone up weeks before.
Humber Road and Sunrise Avenue Surgery
2015-04-07
Person
5
5
0
Written by a patient
Written by a patient 7th April 2015
Everybody listens and everybody cares. Thank you!
Humber Road and Sunrise Avenue Surgery
2015-03-26
Person
1
5
0
Written by a patient
Written by a patient 26th March 2015
Receptionists are rude and unhelpful with the exception of the young girl with dark hair.
The older lady with blonde hair and glasses seemed to find it funny that I was without my medication all weekend.
I've never had a repeat prescription before, was unaware of procedure and no one explained it .....the staff were rude and sneered at me for this ....I had to suffer from Thursday night to monday night horrible side effects from not taking my medication ....
I could understand the attitude if I repeatedly didn't order on time, but this was a new prescription ....disgusted at their behaviour!!
Humber Road and Sunrise Avenue Surgery
2015-02-24
Person
2
5
0
Written by a patient
Written by a patient 24th February 2015
The receptionist I spoke to when I telephoned asking for an appointment was very unhelpful. She was unable to offer me an appointment for that day and the questions I asked were answered with a "no". She didn't attempt to offer me an alternative option or offer me an appointment for the next day. As I suspected I had an ear infection I had to go through a painful and uncomfortable night. As a local resident and patient of this surgery for some 50 years and someone who doesn't go to the doctor without good reason I was very disappointed with this particular receptionist's attitude, unfortunately I don't know her name. It can be very difficult to get through on the phone in the mornings and this also can be frustrating when feeling unwell without the unfriendly and unhelpful attitude of some of the reception staff.
4th March 2015
Response from Humber Road and Sunrise Avenue Surgery
We are sorry to hear about your difficulty on getting an appointment, our reception staff are trying to be as helpful and accommodating as possible and doing their best on different circumstances. If you would like to discuss this in person I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
Humber Road and Sunrise Avenue Surgery
2015-02-21
Person
5
5
0
Written by a patient
Written by a patient 21st February 2015
Kind and caring place.
4th March 2015
Response from Humber Road and Sunrise Avenue Surgery
The staff at Humber Road and Sunrise Avenue Surgeries would like to thank you very much for your comments we really appreciate it.
Resources
Short link to review Humber Road and Sunrise Avenue Surgery: http://iwgc.net/eb8qb